Introduction
Your privacy is very important to us and you can be confident that your personal information will be kept safe and secure
and will only be used for the purpose it was given to us.
We adhere to current data protection legislation, including the General Data Protection Regulation (EU/2016/679) (the GDPR),
the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
This privacy notice tells you what I will do with your personal information from initial point of contact through to after your
therapy has ended, including:
Why I am able to process your information and what purpose
I am processing it for Whether you have to provide it to me
How long I store it for
Whether there are other recipients of your personal
information
Whether I intend to transfer it to another country
Whether I do automated decision-making or profiling, and
Your data protection rights.
We are happy to chat through any questions you might have about
our data protection policy and you can contact me via email
‘Data controller’ is the term used to describe the person/
organisation that collects and stores and has responsibility for
people’s personal data. In this instance, the data controller is
Natalia Duffy.
Our Whatsapp is 0044 7726 928 072
Our email address is: Client@therapy4health.com
Our lawful basis for holding and using
your personal information
The GDPR states that I must have a lawful basis for processing your personal data.
There are different lawful bases depending
on the stage at which I am processing your data.
Please see below explanation:
If you have had therapy with us and it has now ended, I will use legitimate interest as a lawful basis for holding and using your personal information.
If you are currently having therapy or if you are in contact with us to consider therapy, we will process your personal data where
it is necessary for the performance of our contract.
The GDPR also makes sure that we look after any sensitive personal information that you may disclose to me appropriately.
This type of information is called ‘special category personal information’.
The lawful basis for processing any special categories of personal information is that it is for provision of health treatment
(in this case counselling) and necessary for a contract with a health professional (in this case, a contract between us and you)
How I use your information
Initial contact.
When you contact us with an enquiry about counselling services, we will collect information to help satisfy your enquiry.
This will include your name and address and dependant on the nature of therapy notes between us and the medical profession.
.
Alternatively, your GP or other health professional may send me your details when making a referral or a parent or trusted individual
may give me your details when making an enquiry on your behalf.
If you decide not to proceed we will ensure all your personal data is deleted within 7 working days.
If you would like us to delete this information sooner, just let us know.
While you are accessing counselling.
Rest assured that everything you discuss with me is confidential. That confidentiality will only be broken if There are concerns that you're at risk of serious harm
. or you're in danger. For example,
if you've told someone that you're being abused,
they may need to share this to make sure you stay safe.
I will always try to speak to you about this first, unless
there are safeguarding issues that prevent this.
All counselling is confidential subject to the constraints of English law and ethical practice.
Your counsellor has a legal duty to report anything to do with terrorism or acts of terror.
If you were to disclose matters involving a serious/life-threatening risk of harm to self or others, your therapist may report this.
I will keep a record of your personal details to help the
counselling services run smoothly.
These details are kept
securely and are not shared with any
third party.
I may keep written notes of each session.
For security reasons I do not retain text messages for more
than 90 days.
If there is relevant information
contained in a text message I will back this up to a back up drive
. Likewise, any email correspondence will be
deleted after 90 days if it is not important.
If
necessary I will keep this on the mail server until
after counselling has ended.
Once counselling has ended your records will be kept for 1 year from the end of our contact with each other and
are then securely destroyed.
If you want us to delete your
information sooner than this, please tell us.
Third party recipients of personal data
I sometimes share personal data with third parties, for example,
where I have contracted with a supplier to carry out specific tasks.
In such cases I have carefully selected which partners I work with.
I take great care to ensure that I have a contract with the third party that states what they are allowed to do with
the data I share with them.
I ensure that they do not use your information in any way other than the task for which they have
been contracted.
